Production Engineer - Database Operations

Core Responsibilities

• Build and maintain software that automates the routine maintenance tasks involved in deploying and running production databases
• Participate in regular on-call rotations
• Troubleshoot, diagnose, and remediate issues that arise in the stability and reliability of production database systems
• Participate in post-incident reviews and take ownership of follow up actions
• Manage and execute large scale migrations of the fleet of databases we run
• Collaborate closely with customer facing teams when responding to incidents or when assisting them in setting up new installations of databases
• Work with database engineering teams and infrastructure teams to build resilient and highly available database systems
• Continuously invest in documentation, metrics, monitors and other troubleshooting tools
• Build deep expertise and experience in production systems (Kubernetes, cloud environments, Cassandra, Elasticsearch, etc.) and share that knowledge amongst the team

What We Value

• Strong sense of ownership in ambiguous environments. You are not afraid to step in to take ownership and drive important outcomes when traditional lines of ownership are unclear.
• Demonstrated ability to collaborate and empathize with a variety of individuals in a high pressure environment. You will be part of high stakes incidents, and you will be expected to keep calm and work effectively in such situations.
• Strong curiosity and motivation to learn new technology and concepts. We are constantly encountering new technologies and systems, and you will be expected to quickly understand them and incorporate them into your daily work.
• Ability to work with a high level of autonomy and responsibility in a rapidly changing environment with dynamic objectives and iteration.
• First principles thinking. You have a deep desire to thoroughly understand what you are working on instead of just applying band aid fixes, and are not afraid to ask questions to gain understanding.

What We Require

• Engineering background in Computer Science, Mathematics, Software Engineering, Physics or similar field.
• Experience writing code a variety of programmin languages such as Java, Python, and Go, as part of a past role or personal projects.
• Experience with cloud and deployment technologies such as Kubernetes, Helm, AWS, GCP, Azure, and Openshift.
• Experience with database technologies such as Cassandra, Elasticsearch and Kafka.
• A solid foundation in Linux and web service fundamentals.
• Familiarity with observability tools such as Grafana and Prometheus.
• Strong written and verbal communication and the ability to iterate quickly with teammates and incorporate feedback.