Strategy & Operations Lead, Special Projects
Job Description
About Broccoli AI
Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today:
Hundreds of contractors use Broccoli to run their front office
We’ve grown from $0 → millions in ARR in under a year
We’re trusted by both single-location operators and the largest PE-backed roll-ups
Raised $25M+ from Khosla Ventures and YC
About the Role
Broccoli is growing fast, and we're looking for a sharp, execution-obsessed operator to work directly with our CEO on the highest-priority strategic projects across the business. This isn't a PowerPoint-and-debrief role: you'll own workstreams end-to-end, move between 30,000-foot strategy and ground-level execution, and have a meaningful impact on how the company is built.
This role is intentionally broad. You'll be the person the CEO reaches for when something important needs to get done right and fast, whether that's stress-testing a new pricing model, standing up a go-to-market program, designing how a team should be structured, or negotiating a partnership from term sheet to close.
If you've come out of consulting or banking and have since gotten your hands dirty at a startup, or if you've been a GM or operator who thinks rigorously, this role was designed for you.
What You'll Work On
Special projects — own whatever the most important, time-sensitive, and ambiguous thing is at any given moment; scope will shift as the company's needs do
Pricing & packaging — build the analytical frameworks and competitive context to inform how we price and position our products
Org design — work with the CEO and leadership team to think through how we structure and scale the organization as we grow
Partnerships strategy — identify, evaluate, and close strategic partnerships; own the relationship and the commercial terms
Marketing program management — drive execution of cross-functional marketing initiatives from planning through measurement
Who You Are
5–8 years of experience, with roots in strategy consulting or investment banking and at least one chapter as an operator at a startup or high-growth company
You've been a GM, a founder, a chief of staff, or played a similar role where you owned a P&L or a major cross-functional outcome, not just advised on one
You're equally comfortable building a model, writing a memo, running a meeting, and following up to close a loop
You thrive in ambiguity and don't need a fully scoped brief to get started
You have strong opinions, but you hold them loosely and update when you see new data
You communicate clearly and directly, to the CEO, to external partners, and to teams across the company
Why This Role
You'll have real ownership, real access, and real scope from day one. The projects you work on will shape the company's strategy and trajectory, not sit in a slide deck. You'll build a deep relationship with the CEO and get exposure to every function of the business. For the right person, this is a direct path to a senior operating role at Broccoli.