BUSINESS ANALYST

Key responsibilities

Business Analysis & Solution Support

·      Work with stakeholders to understand business needs and document requirements (e.g. user stories, functional specifications, acceptance criteria)

·      Support analysis of current processes and identify opportunities for improvement

·      Assist in developing business cases or proposals where required

·      Participate in discussions with product teams to understand feature priorities, recommend approaches that best meet business needs

Requirement and Delivery Support

·      Support the requirements lifecycle—from gathering inputs to validating requirements with stakeholders

·      Assist in reviewing solution options and documenting recommendations

·      Support testing activities (e.g. preparing testcases, reviewing test outcomes, SIT/UAT)

·      Track issues and follow up on resolution

Governance & Coordination

·      Work closely with internal teams and external vendors to support delivery activities

·      Assist in organising discussions, workshops and requirement walkthroughs

·      Support communication and coordination across stakeholders

·      Maintain documentation and ensure proper record of requirements and decisions

·      Track delivery progress and milestones

·      Support governance processes such as reviews and sign-off processes

Qualifications & Experience

·      Bachelor’s degree in computer science, Information Systems or related field

·      Understanding of end-to-end project or product delivery lifecycle

·       Strong analytical thinking and problem-solving skills

·      Good written and verbal communication skills

·      Ability to organize information and work across multiple stakeholders

·      Exposure to Agile or product-led delivery environments

·       Familiarity with tools such as Microsoft SharePoint (e.g.SharePoint), data analytics tool (e.g. Tableau Software)

·      Interest in digital transformation or process improvement