Senior/ Customer Quality Engineer

Req. ID:

JR74781 Senior/ Customer Quality Engineer

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Senior/ DRAM Customer Quality Engineer (CQE) within the Global Quality (GQ) Organization at Micron Technology, Inc., you will play a meaningful role to handle our customers’ quality requirements so that we are able to deliver an outstanding customer quality experience. You are accountable for identifying plans to bring Micron to the best in class supplier quality position. You will interact regularly with sales, field application engineers and internal collaborators to maintain alignment on quality and reliability issues and cultivate strong customer relationships.

In addition, you have the opportunity to lead DRAM-related technical projects to improve the customer’s overall quality experience.

• Act as the voice of the customer within Micron!
• Provide technical issue resolution support to customers.
• Lead critical customer-related DRAM improvement projects and initiatives
• Ensure customer requirements are reflected in processes, procedures & standards
• Drive quality-related proactive and reactive communication
• Lead customer quality scorecard tracking and improvement efforts
• Run, schedule and lead monthly quality reviews (MQR’s) with customers
• Work with different internal teams to ensure robust, closed loop on customer requests/ requirement and 8D problem solving process to prevent issue recurrence
• Demonstrate leadership, pro-activeness, assertiveness and accountability
• Possess intellectual curiosity to fully understand customer experience, associated with quality issues

Qualifications:

• Bachelor's Degree in Electronics Engineering, Computer Science or a related field
• Experience in Customer Quality, Supplier Quality, Field Applications Engineering, Technical Sales or DRAM (product, test, design, application’s, system’s engineering)
• Good written and verbal communication skills in English
• High degree of shown self-initiative and ability to think and act independently
• Outstanding multi-tasking, problem-solving and interpersonal skills
• Collaborate with multi-functional teams to understand needs and translate them into actionable plans, results, and resource requirements

Job Profile(s):

Field Quality Engineer 2

Relocation level: (TBD)

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• Hiring managers may view your performance appraisals, original resume, transcripts or other performance-related documentation in your personal file. This information will be held in confidence.
• If you are selected to interview for a position, you must notify your direct supervisor before participating in the interview process.

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As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.