Business Analyst (Settlement Specialist)

Job Overview
We are seeking a meticulous Settlement Investigation Specialist to support payment operations by identifying, analyzing, and resolving transaction discrepancies. This role demands strong analytical capabilities, high attention to detail, and the ability to perform effectively in a fast-paced, high-volume environment.

Key Responsibilities

• Investigate and resolve payment and settlement issues, including failed, delayed, or rejected transactions
• Conduct root cause analysis to identify underlying issues and implement preventive solutions
• Monitor payment processes to detect exceptions, discrepancies, or operational gaps
• Collaborate with internal teams (Operations, Technology, Compliance) and external stakeholders (banks, partners) to ensure timely resolution
• Complete investigations within defined SLAs and maintain high accuracy standards
• Maintain detailed records of investigations, resolutions, and audit trails
• Support reconciliation activities to ensure consistency across payment systems and records
• Escalate critical issues and potential risks promptly to relevant stakeholders
• Ensure compliance with regulatory requirements, internal policies, and AML/CFT guidelines
• Contribute to process improvement initiatives to enhance operational efficiency and control

Qualifications & Requirements

• Bachelor’s degree in finance, Business, or a related discipline
• 3–6 years of experience in banking operations, payments, or settlement investigations
• Strong understanding of payment flows, reconciliation, and settlement processes
• Familiarity with payment systems such as SWIFT, MEPS+, or similar platforms
• Knowledge of AML/CFT regulations and financial compliance standards
• Excellent analytical and problem-solving skills with strong attention to detail
• Ability to manage multiple tasks and meet tight deadlines
• Proficiency in Microsoft Excel (including formulas and pivot tables)
• Strong communication skills with the ability to work effectively across teams

To Apply:

Interested applicants please send your resume in MS Words format to [email protected] and attention to Pooja (R1551322)

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1551322

Data provided is for recruitment purposes only

Business Registration Number: 200611680D.

License Number: 10C5117