Business Analyst

Job Description & Requirements

1. Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget;

2. Gather user requirements and analyses business processes to provide clear analysis and documentation of the problems and proposed;

3. Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality;

4. Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation;

5. Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual;

6. Assess service requests for enhancements and maintenance of systems;

7. Ensure Service Level Agreements for projects and incidents are met;

8. Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks;

9. Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations.

Relevant Experience

• Relevant working experience as a developer/Business analyst or equivalent in at least 1 Agile/full project development life cycle.

• Ability to work both independently and as part of a team with professionals at all levels

• Strong problem-solving skills and able to prioritise and manage multiple tasks

• Good design, coding, testing and debugging skills

• Relevant experience in requirement elicitation techniques such as design thinking, persona analysis and customer journey mapping etc.

• Relevant experience in facilitating user requirement workshops

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

• Working experience in .Net/J2EE applications

• Proficiency and experience in programming (Python, VB.NET, C#, JavaScript, HTML, CSS) is advantageous

• Working knowledge on Cloud based system will be advantageous.

• Strong analytical, conceptualisation and problem-solving skills.