Job Description
ABOUT AURA
At AURA, we are revolutionising the way security and medical assistance is delivered. Our smart and scalable technology platform connects over 2,500 security and medical responders, ensuring that help is always just a call away. We provide instant emergency assistance through our platform, integrating with customer portals via API, WhatsApp, custom apps, and IoT devices.
Our mission is to make emergency security and medical support more accessible, affordable, and reliable.
While we may not have immediate openings, we are constantly expanding and seeking talented Control Room Operators/Controllers to join our team in the future. By joining our talent pool, you will be considered for relevant roles when they arise.
WHAT WE ARE LOOKING FOR:
We are looking for PSIRA-registered Control Room Operators/Controllers who meet the following criteria:
- PSIRA Registered with valid certification
- Matric/Grade 12 qualification (or equivalent)
- Previous experience in security operations, control room management, or medical operations (e.g., emergency medical response or coordination) is highly advantageous
- Ability to work in a fast-paced, high-pressure environment
- Strong communication skills, both written and verbal
- Excellent problem-solving skills and attention to detail
- Proficient in security monitoring systems and equipment (experience with IoT devices or integrated platforms is a plus
- Empathy and the ability to handle sensitive situations with understanding and care
- Strong telephone etiquette and the ability to professionally manage communication with clients and responders
- High level of emotional intelligence to effectively assess and respond to individuals in distress, ensuring a calm and supportive environment
- Willingness to work flexible hours, including nights, weekends, and public holidays
KEY RESPONSIBILITIES:
- Dispatching security personnel or coordinating emergency responses
- Managing emergency medical situations by coordinating with medical/ security responders
- Maintaining accurate records of all activities, incidents, and reports
- Communicating with clients and internal teams to ensure effective security and medical solutions
- Operating and maintaining communication devices and control room equipment
- Adhering to safety protocols, procedures and ensuring compliance with regulations
WHY JOIN OUR TALENT POOL?
- Be among the first to know when positions open for Control Room Operators/Controllers at AURA
- Work with a cutting-edge company that uses innovative technology to provide real-time emergency assistance across multiple countries
- Gain the opportunity to join a forward-thinking team in a fast-growing, global operation
- Build your career with a company committed to growth, professional development, and making an impact
REMUNERATION & BENEFITS
- Basic Salary
- Benefits: Medical aid and Provident fund