Servicenow Business Analyst

• Diploma/Degree in Computer Science, Information Technology, or related field

• Minimum 4 years of relevant experience in digital transformation projects

• Proven track record of at least 2 successful ServiceNow implementations

• Strong background in enterprise SaaS platforms (ServiceNow expertise required)

Technical Competencies

• Proficiency in ServiceNow platform configuration and customisation

• Experience with Agile methodologies and product-centric delivery

• Understanding of cloud architecture and modern development practices

• Working knowledge of AI tools and emerging technologies