Business Analyst #ESY

Requirements & Analysis

• Gather and analyse business requirements for system enhancements, operational workflows, and new system implementations.

• Work closely with stakeholders to understand real-world constraints, usability challenges, and pain points, ensuring solutions are practical and field ready.

• Translate operational processes into clear functional requirements, user stories, and acceptance criteria.

Delivery Support

• Participate in feature refinement discussions and support Product Owners in planning development initiatives.

• Communicate requirements clearly to developers and UI/UX teams, ensuring alignment and shared understanding.

• Support sprint activities by clarifying requirements, addressing queries, and validating delivery readiness.

Testing & UAT

• Prepare test scenarios and test data based on requirements and end-to-end operational workflows.

• Perform functional testing and coordinate User Acceptance Testing (UAT), including acceptance sign-off.

• Facilitate defect triage, bug fixing, and resolution tracking to ensure timely closure.

BAU Support

• Provide ongoing BAU support for live systems, including responding to business queries and troubleshooting system issues.

• Log, track, and follow up on incidents and defects, working with technical teams to ensure timely resolution.

• Coordinate production releases with technical teams and internal stakeholders.

Documentation & Training

• Maintain comprehensive documentation including process flows, SOPs, and system guides.

• Develop training materials and support onboarding or training sessions for external users and internal stakeholders.

Stakeholder & Improvement

• Act as a liaison between DSM, technical teams, and internal stakeholders to ensure alignment throughout delivery.

• Conduct workshops and knowledge-sharing sessions for project teams and new members.

• Identify opportunities for process automation and efficiency improvements.

• Contribute to roadmap planning and recommend enhancements based on user feedback and system performance.

What You’ll Need:

Experience

• 3–5 years of experience in business analysis or similar roles.

• Exposure to UAT coordination, bug tracking, and deployment support.

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted