Senior Technical Architect

·        Must have a minimum of 12–15 years of experience  in enterprise solution architecture, with significant Microsoft Dynamics 365 CRM and contact center implementation experience

• Mandatory Skills:

o    Microsoft Dynamics 365 CRM architecture and solution design

o    Enterprise-scale system integration (APIs, middleware)

o    Contact center platform integration (e.g., Genesys, Cisco, Avaya)

o    Technical leadership and stakeholder engagement

o    Security, compliance, and data governance in public sector context

• Preferred / Optional Skills:

o    Azure cloud services (Logic Apps, Service Bus, Functions)

o    Power Platform (PowerApps, Power Automate)

o    Agile / DevOps delivery practices

o    Experience with government digital service standards