Technical Delivery Engineer Assistance

Role Summary · The Technical Delivery Engineer (TDE) is responsible for technical implementation, configuration, integration, and deployment of Cloudwise solutions in client environments. · The role acts as the technical bridge between CES (client-facing delivery) and R&D (product engineering) to ensure solutions are implemented according to product standards, architecture guidelines, and delivery best practices. · The TDE ensures that customer requirements are translated into implementable technical specifications and delivered through standardized product capabilities wherever possible. Key Responsibilities

1. Solution Implementation · Configure and implement Cloudwise platform modules (ITSM, AIOps, Observability, etc.) · Translate approved functional specifications into system configuration · Build workflow automation, dashboards, and operational processes within the platform · Perform environment setup and platform deployment Typical tasks: · workflow configuration · access control configuration · form and data model configuration · automation rules · reporting/dashboard setup
2. Integration & Technical Enablement · Implement integrations with client systems such as: o CMDB o IAM / Azure AD o monitoring platforms o APIs and middleware · Develop integration scripts and connectors where required · Support data migration and synchronization activities
3. Technical Design Support · Work with CES (PM / BA / Solution Lead) to: o refine functional specifications o translate requirements into technical designs · Provide technical feasibility input during solution design · Ensure implementation aligns with product architecture and best practices
4. Testing & Deployment · Perform unit testing and technical validation · Support SIT and UAT activities · Troubleshoot defects and technical issues · Support release deployment and production rollout · Assist with hypercare during post-go-live stabilization
5. Product Feedback Loop · Identify recurring client requirements and enhancement patterns · Provide feedback to R&D for product improvement · Support development of reusable configuration templates and accelerators