Technical Delivery Engineer Assistance

Role Summary

· The Technical Delivery Engineer (TDE) is responsible for technical implementation, configuration, integration, and deployment of Cloudwise solutions in client environments.

· The role acts as the technical bridge between CES (client-facing delivery) and R&D (product engineering) to ensure solutions are implemented according to product standards, architecture guidelines, and delivery best practices.

· The TDE ensures that customer requirements are translated into implementable technical specifications and delivered through standardized product capabilities wherever possible.

Key Responsibilities

1. Solution Implementation

· Configure and implement Cloudwise platform modules (ITSM, AIOps, Observability, etc.)

· Translate approved functional specifications into system configuration

· Build workflow automation, dashboards, and operational processes within the platform

· Perform environment setup and platform deployment

Typical tasks:

· workflow configuration

· access control configuration

· form and data model configuration

· automation rules

· reporting/dashboard setup

2. Integration & Technical Enablement

· Implement integrations with client systems such as:

o CMDB

o IAM / Azure AD

o monitoring platforms

o APIs and middleware

· Develop integration scripts and connectors where required

· Support data migration and synchronization activities

3. Technical Design Support

· Work with CES (PM / BA / Solution Lead) to:

o refine functional specifications

o translate requirements into technical designs

· Provide technical feasibility input during solution design

· Ensure implementation aligns with product architecture and best practices

4. Testing & Deployment

· Perform unit testing and technical validation

· Support SIT and UAT activities

· Troubleshoot defects and technical issues

· Support release deployment and production rollout

· Assist with hypercare during post-go-live stabilization

5. Product Feedback Loop

· Identify recurring client requirements and enhancement patterns

· Provide feedback to R&D for product improvement

· Support development of reusable configuration templates and accelerators