Desktop Engineer (IT Assistant)

COMPANY OVERVIEW

Our client is a Singapore‑incorporated subsidiary of a multinational company in the LifeSciences industry, supporting global research and development efforts through advanced scientific platforms and collaboration.

JOB RESPONSIBILITIES

• Provide L1 & L2support for desktops, laptops, printers, and peripherals
• Troubleshoot hardware, software, and network issues
• Install and support Windows OS & Microsoft 365 applications
• Manage Active Directory (user accounts, password resets, access)
• Handle tickets via ITSM tools within SLA timelines
• Support remote users, VPN, and connectivity issues
• Perform system imaging, patching, and antivirus updates
• Maintain IT asset inventory and documentation
• Support videoconferencing tools and mobile devices

JOB REQUIREMENTS

• Diploma or Bachelor’s degree in IT or related field
• Atleast 4 years of experience in Desktop Support (L1 & L2)
• Strong knowledge of: Windows OS (10/11), Microsoft 365 / Office, Hardware troubleshooting (laptops, desktops, printers)
• Experience with Active Directory & ticketing tools (ServiceNow/Jira/Remedy)
• Basic understanding of networking (TCP/IP, DNS, VPN) & infrastructure

Interested candidates who wish to apply for the above positions, please click "Apply now".

We regret that only shortlisted candidates will be notified.

Working Location: Singapore

Bhadoria Shilpalekha Vikas (R1876178)

JAC Recruitment Pte. Ltd. (90C3026)