Contact Centre Agent

Job Description:

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

1 Year Contract

Job Requirements:

• At least two (2) years of relevant working experience in handling contact centre cases in a call centreor service industry environment.
• O level/higher NITEC
• Comfortable in taking calls in English and 1 other language

Work Location : 1 Greenwich Dr

Working Hours : Monday - Friday 8:30AM - 6:15PM or 8:00AM -5:45PM