Executive, CRM, Data Analytics & Customer Experience #HMS

Position: Executive, CRM, Data Analytics & Customer Experience
Working Hours: Monday: 8:30am – 6:30pm Tuesday to Friday: 8:30am – 6:15pm
Salary: $4,000 – $4,400

The Executive, CRM, Data Analytics & Customer Experience supports customer engagement initiatives across brands. The role focuses on CRM operations, customer feedback management, data accuracy, and customer experience improvement initiatives.

The position plays a key role in enhancing customer satisfaction and loyalty through structured CRM processes, analytics, and cross-functional coordination.

Key Responsibilities

• Support ownership benefits and loyalty programmes, including partner coordination and customer onboarding
• Manage NPS (Net Promoter Score) and mystery shopping programmes; identify gaps and follow up on improvement actions with relevant stakeholders
• Manage CRM and Customer Feedback Management (CFM) processes, ensuring timely logging, tracking, escalation, and resolution of cases in Salesforce
• Act as coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand teams
• Maintain customer databases with strong data accuracy and ensure PDPA compliance
• Support CRM and customer experience process improvements through data analysis and insights
• Provide administrative and operational support for marketing, customer service activities, and events
• Perform other ad-hoc duties as assigned

Interested candidates, do submit your resume to : [email protected] OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820