*Urgent* CRM, Data Analytics Specialist (South West) - ($4000-$4400) #NJE

• Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign‑ups.
• Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers.
• Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce.
• Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals.
• Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems.
• Support CRM and customer experience process improvements through data review and analysis.
• Provide administrative and operational support for marketing, customer service activities, and events.
• Perform other ad‑hoc duties as assigned.

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)