CRM, Data Analytics & Customer Experience Executive
Job Description
Responsibilities:
The Executive, CRM, Data Analytics & Customer Experience supports customer engagement initiatives across the Group brands by managing CRM programs, customer feedback, NPS performance, and data quality.
This role plays a key part in enhancing customer satisfaction, loyalty, and overall customer experience through structured programs, analytics, and cross‑functional coordination.
Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign‑ups.
Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers.
Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce.
Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals.
Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems.
Support CRM and customer experience process improvements through data review and analysis.
Provide administrative and operational support for marketing, customer service activities, and events.
Perform other ad‑hoc duties as assigned.
Requirements:
Diploma or Degree in Business, Marketing, Communications, Data Analytics, or a related field.
Experience in CRM, customer experience, data analysis, or customer service operations is an advantage.
Comfortable working with data, systems (e.g. Salesforce), and multiple stakeholders.
Strong coordination, communication, and organisational skills.
5 days week.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word/pdf format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
Tel: 6950 9753
EA Registration Number: R1111375
EA licence number 02C4944
EA Personnel: Lee Hui En Ashley