Assistant Manager, Claims (Commercial)

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?
Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

JOB SCOPE

• Administered everyday operations and processed all Non-Motor claims.
• Ensure adequate and timely reserving for all claims.
• Ensuring that all claims related matters are dealt within timelines imposed by statute.
• Examine claims investigated by insurance adjusters, further investigating questionable claims to determine policy liability.
• Effecting recoveries against third parties.
• Perform annual review of claim files to ensure adequate reserves for active files and to close inactive files.
• Strict adherence to company Standard Operating Procedures.
• Attend ad hoc claim meetings and audits as required.
• Monitor service providers KPIs.
• Other ad-hoc duties that the employer determines fall within the job-holders capabilities
  

REQUIREMENTS

• Diploma, Degree or other professional qualification
• Comprehensive knowledge of all types of insurance claims
• Minimum of 3-5 years of experience in handling General Insurance claims
• Integrity and Honesty
• Analytical and detailed
• Technical strong in claims assessment
• Good communication and interpersonal skills
• Ability to work well as a team player and open minded
• Demonstrate ability to advise and communicate effectively on complex issues with all management levels
• Identifying problems and reviewing related information to develop and evaluate options and implement solutions

Singapore’s #1 insurer in The Straits Times Singapore’s Best Employers 2026