Airfreight Forwarding Customer Service Senior Executive (Import/Export)

Basic Salary: Up to S$4,000 per month

5.25 Days work week: Mondays to Fridays, 9:00AM – 5:30PM, Alt Saturdays: 9:00am – 1:00pm

Work location: East

A leading global logistics company is seeking an Airfreight Forwarding Customer Service Senior Executive to manage end-to-end airfreight shipments and provide high-quality customer service support across import and export operations.

Job Responsibilities:

• Manage end-to-end airfreight shipments including booking, documentation, airline and ground handling coordination, import customs clearance, export processing, billing, and shipment completion
• Serve as the main customer contact for import and export shipments, providing timely updates, handling enquiries, and resolving operational issues
• Coordinate closely with airlines, ground handlers, trucking partners, and customs authorities to ensure smooth and compliant shipment execution
• Monitor shipment progress against SLA and KPI requirements, ensuring service standards are consistently met
• Take ownership of complex shipments and proactively resolve delays, discrepancies, and customs-related issues
• Ensure accurate maintenance of shipment records, documentation, and reporting for operational and compliance purposes
• Escalate unresolved issues to management with clear follow-through and resolution tracking

Job Requirements:

• Min. GCE ‘O’Level/ NITEC or equivalent qualification
• Min. 2 years of airfreight import and export operations experience
• Working knowledge of CargoWise system is required

Looking fora change or a new challenge? Please email your detailed resume in MS Word format to [email protected]

Cherry Cheng Wei (Ms.) | Talent Acquisition Consultant | CEI Reg. No: R26160225