Airfreight Forwarding Manager (Import Customer Service)

#Basic Salary: Up to S$7,000 (commensurate with experience)

#Working Hours: Mon–Fri 9:00am–5:30pm, Alt Sat 9:00am–1:00pm

#Location: Changi

An established logistics organization with a strong global presence is seeking a capable Airfreight Forwarding Manager (Import Customer Service) to lead and drive performance within the import customer service operations.

Job Responsibilities:

• Lead and manage a team of customerservice staff handling airfreight import operations
• Drive team performance to meet KPIs, SLAs and service standards, including monitoring productivity and service quality
• Oversee end-to-end air import processes in Singapore, including shipment documentation, coordination with carriers, customs compliance, billing and job closure
• Act as the key escalation point for complex customer service and operational issues
• Work closely with internal departments and external partners to ensure smooth and timely shipment execution
• Identify process gaps and implement improvements to enhance operational efficiency
• Support the development and implementation of import customer service policies and ensure compliance with internal procedures and regulatory requirements

Job Requirements:

• Proven experience in leading a customer service team within airfreight forwarding
• Strong expertise in end-to-end air import processes in Singapore
• Working knowledge of CargoWise system
• Strong leadership, communication and stakeholder management skills

Looking for a change or a new challenge? Please email your detailed resume in MS Word format to [email protected]

Cherry Cheng Wei (Ms.) | Talent Acquisition Consultant | CEI Reg. No:R26160225