Senior Executive, SOS Academy (Training)

The Senior Executive (Training) supports the effective delivery of both the professional and community training programmes by overseeing end-to-end training administrative operations. This role ensures that WSQ and SSG-funded courses, as well as community suicide prevention programmes are administered accurately, efficiently, and in compliance with regulatory requirements.

The incumbent plays a key role in ensuring a positive learner experience, maintaining training quality standards, and supporting the Academy’s mission to build suicide prevention capability across professionals, volunteers, and the community. He/ She also supports the team of internal or Adjunct Trainers to deliver the training programmes.

Duties and Responsibilities:
1. Training Administration and Operations

• Coordinate end-to-end logistics for community and professional training programmes.
• Oversee smooth class administration ie enquiries, registration process, withdrawals, learners’ e-learning on LMS, attendance tracking, and post-training follow-up.
• Manage scheduling, venue booking and set up, manpower allocation, and training materials preparation, refreshments.
• Adherence to training-related budgeting, expense tracking, procurement and payment procedures.

2. Stakeholder Engagement

• Serves as key point of contact for learners, organisations and community partners on training-related matters.
• Liaise with trainers, facilitators, clients and participants to ensure smooth training operations.
• Support assignment of facilitators strategically based on participant profiles and training needs.
• Provide timely communication, logistical support, and post-session feedback to trainers and facilitators, as needed.

3. Quality Assurance & Compliance

• Administer WSQ/ SSG-funded/ AIC-funded courses in accordance with Skillsfuture Singapore (SSG) requirements and internal SOPs.
• Maintain accurate records and documentation in the Training & Learning Management System (TLMS) and Agency sharepoint.
• Maintain up-to-date knowledge of funding guidelines and SSG requirements for operational compliance and audit readiness.
• Maintain adherence with internal finance process, external audit requirements and data protection standards.

4. Process Management/Improvement

• Work with Manager to review and refine workflows and SOPs for greater efficiency.
• Lead or contribute to digitisation or system enhancements of administrative tasks.
• Generate reports and insights for programme evaluation and funder reporting.
• Document and share best practices to build team capacity.

5. Team and Cross-functional Collaboration

• Work closely with other departments of the Agency to ensure smooth delivery of the training programmes.
• Provide guidance and support to junior executives or staff (where applicable).
• Support other agency-related projects as recommended by the Manager or Deputy Director.

Educational Qualification:
Degree in Business Administration, Project Management or related discipline

Relevant Experience:

• Minimum 2 years of experience in programme or training administration
• Strong proficiency in MS Office, O365, Zoom, Teams

Behaviour Traits & Attitude:

• Excellent coordination and communication skills
• Detail-oriented and proactive
• Good interpersonal skills to engage multiple stakeholders
• Problem-solving skills
• Approachable and patient