Project / Implementation Manager & Account Development Executive

We're looking for a Project / Implementation Manager & Account Development Executive with deep knowledge of payment networks to join our fast-growing fintech startup. In this role, you'll lead client and partner implementations, support the development and optimization of our global payment products, and drive account growth across strategic clients and partners, with a strong focus on India and the APAC region.

What You'll Do

• Own and evolve our cross-border payments offering across India, APAC, and other key markets.
• Lead end-to-end client and partner implementations, ensuring successful onboarding, configuration, testing, and go-live.
• Collaborate with engineering, product, operations, and compliance teams to build scalable and secure payment solutions.
• Integrate and manage payment rails such as ACH, SEPA, Visa Direct, RTP, and local payment systems.
• Act as the primary point of contact for clients throughout the implementation lifecycle and post-launch support period.
• Drive product decisions using market insights, regulatory requirements, customer feedback, and partner input.
• Serve as the subject matter expert on regional payment ecosystems, customer requirements, and payment network capabilities.
• Manage technical integrations, including APIs, payment workflows, and partner connectivity requirements.
• Develop and maintain strong relationships with existing clients and strategic partners to maximize adoption and satisfaction.
• Identify opportunities for account growth, expansion of services, and increased transaction volumes within existing client portfolios.
• Conduct regular business reviews with clients and partners, ensuring alignment on objectives, performance, and future initiatives.
• Coordinate internal resources to resolve client issues, manage escalations, and ensure exceptional customer success outcomes.
  
  

What We're Looking For

• Based in India and fluent in English.
• 3+ years of experience in project management, implementation management, account management, or client success within fintech or payments.
• Strong knowledge of Visa, ACH, SEPA, RTP, and other regional payment networks.
• Familiarity with payment messaging standards such as ISO 20022 and SWIFT formats.
• Experience with cross-border payments, remittances, banking, or money movement platforms.
• Experience managing client-facing implementations and technical integrations.
• Understanding of APIs, payment processing workflows, and financial technology ecosystems.
• Strong relationship management, account development, and stakeholder engagement skills.
• Ability to identify upsell, cross-sell, and business expansion opportunities within existing accounts.
• Hands-on, collaborative, and comfortable working in a fast-paced startup environment.
• Self-motivated and able to work independently while collaborating effectively across multifunctional teams.
• Proficiency with project management and collaboration tools such as Jira, Confluence, and MS Project.
  
  

Preferred Qualifications

• Experience working with banks, payment service providers, fintechs, or financial institutions.
• Knowledge of regulatory and compliance requirements across India and APAC payment markets.
• Prior experience in customer success, account management, or business development within the payments industry.