Manager, Operations and Facility Administration

Opportunity Overview:

We’re looking for a Senior Operations Manager responsible for Vendor and Facility Management. This role will provide centralized oversight, strategic vendor governance, proactive facility operations.This role ensures that business operations run smoothly while maintaining high standards for infrastructure, maintenance, and compliance.

What you’ll do:

Facilities Strategy & Planning

• Coordinate schedules and ensure coverage coverage on ALL working days at both locations
• Define workplace standards (safety, cleanliness, experience)
• Plan space utilization and capacity

Vendor Management

• Negotiation and vendor selection
• Manage contracts (cleaning, security, maintenance, pantry)
• Track SLAs and performance

Budget & Cost Control

• Own facilities budget (rent, utilities, services, supplies)
• Identify cost optimization opportunities

Employee Safety

• Ensure building compliance, emergency protocols

• Partner with Compliance team for audits and risk mitigation

Leadership & Team Management

• Lead and mentor operations and facility teams
• Set performance goals and conduct evaluations
• Foster a culture of safety, accountability, and continuous improvement

Employee Experience Oversight

• Set standards for office experience (events, amenities, comfort)

Escalation Point

• Resolve complex or high-impact issues

Required Qualifications:

Must-haves

• Bachelor’s degree in supply chain, business, or related field (MBA preferred).
• Proven experience in vendor management, procurement, or facility operations, often requiring 7+ years, with experience managing teams of 3-5 members
• Good Communication, organizational and time management skills
• Technically savvy with ability to use basic computer tools, including Google Docs, Sheets
• Strong leadership and project management skills
• Negotiation and effective communication to coordinate the internal and external stakeholders
• Legal/compliance understanding to guarantee the integrity of contracts
• Good Relationship-building skills to grow in cooperative relationships
• Good project management skills to handle more than one project at a time

Nice-to-haves

• Experience with facility management software or CMMS systems
• Knowledge of sustainability practices (energy efficiency, green building standards like LEED)
• Exposure to digital transformation / automation in operations
• Experience managing large-scale or multi-site facilities
• Familiarity with ERP systems (e.g., SAP, Oracle)
• Strong background in vendor negotiations and contract management
• Experience in crisis management and business continuity planning
• Understanding of IoT-based smart facility systems
• Six Sigma / Lean certification or process improvement experience
• Experience working in a fast-paced or high-growth environment

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

ISMS roles and responsibilities:

• Good knowledge of Information security
• Oversee specific business processes within the ISMS.
• Responsible to manage the ISMS documentation, conduct risk assessments, and implement risk treatment plans.
• Risk Owners are responsible for identifying, assessing, and managing risks within their areas of responsibility.
• They are also responsible for implementing risk treatment plans.
• Conduct the BCP and other test related to information security continuity along with CISO
• Responsible for monitoring and reporting on the performance of the ISMS.
• Responsible for implementation of security policies and procedures and report any issues to the CISO.