Job Description
Primary Function & Responsibilities
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Contribute to the strategic direction and prioritization of the broader company goals.
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Operate as a key operations team member, assisting to manage and drive strategic and operational initiatives.
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Support the growing analytical needs of the business.
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Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications
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Lead various high-priority strategic projects, ensuring cross-functional alignment and accountability, reporting results directly to the operations leadership team.
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Drive critical projects to ensure team alignment, clear accountability, and timely execution of high-quality deliverables.
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Projects may include furthering key cross-functional initiatives, researching new revenue opportunities, and strategic planning around business expansion and organizational growth.
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Translate high-level business priorities into clear and simple initiatives that achieve KPIs tied to company goals.
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Create tools and templates to take the administrative burden off the on-site teams and to better communicate strategies and performance to executive leadership.
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Partner with business leaders to provide data insights into business operations, financial performance, and staffing metrics.
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Identify bottlenecks in workflows/processes and construct/execute action plans to alleviate these pain points.
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Review, design, and execute improvements to org structure
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Find knowledge and skills gaps and help address them
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Improve current processes and coordinate organizational procedures for optimized efficiency and productivity
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Serve as liaison between staff, executives, leaders, and Head of Operations regarding company environment, employee well-being, project updates, proposals, and planning
Experience
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Bachelor’s degree or equivalent work experience required
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3+ years’ in high-growth startup experience preferred
Knowledge and Technical Skills
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Advanced analytics skills and excellent oral presentation skills required
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Exceptional ability to convey complex concepts, findings, and strategies in written form
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Experience with data analysis
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Experience with budget management
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Strong project reporting skills, with a focus on interdepartmental communication