Customer Service Manager

$60,000 - $70,000 a year

We’re looking for a Customer Service Manager to lead and inspire our support team, ensuring every customer interaction is positive, efficient, and effective. You’ll oversee daily operations, coach and develop team members, and collaborate across departments to improve customer satisfaction and retention.

Lead, mentor, and motivate a team of customer service representatives

Monitor KPIs and service metrics, identifying opportunities for improvement

Develop and implement customer service policies and best practices

Handle escalated customer inquiries and resolve complex issues

Collaborate with product and operations teams to improve the customer journey

Provide regular reporting on team performance and customer feedback

3+ years of customer service management or supervisory experience

Strong leadership, coaching, and conflict-resolution skills

Excellent communication and interpersonal abilities

Proven track record of improving customer satisfaction and efficiency

Experience with CRM and support software (e.g., Zendesk, Salesforce, HubSpot)

Competitive salary and benefits

Growth opportunities in a supportive, team-oriented culture

A chance to make a real impact on the customer experience