Service Delivery Specialist

Are you looking to make a difference in people’s lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talented person to our customer experience team. In this role, you will communicate with customers through multiple channels including email, phone, and our online platforms; and will serve as the point person for our customers and service provider network.

Essential Functions & Responsibilities:

• Interpret, understand, and communicate coverage based on customers’ warranty contracts.

• Review inbound claims for eligibility based coverage, dates, payment, and prior claims history

• Communicate and coordinate dispatches between the customer and our service network

• Respond in a timely manner to customer and service provider inquiries electronically or by phone

• Proactively reach out to customers and service providers to ensure high levels of satisfaction and engagement

• Work closely with cross functional teams including sales, purchasing and field ops

• Provide excellent and timely service as a member of the front-facing Operations Team

Qualifications and Requirements:

• Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment

• High School Diploma or equivalent

• One or more years of experience working in a call center environment is preferred

• Possess exceptional critical thinking skills, attention to detail and driven to help customers

• Help identify opportunities for improvement within team processes and system capabilities.

• Excellent time-management skills and ability to prioritize workday tasks

• Exceptional written and verbal communication skills, including an engaging phone presence

• Excellent organizational skills as well as ability to handle and perform multiple tasks throughout the day

• At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training.

What We Offer:

• We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives.

• Opportunities for growth within the company.

• The opportunity to join a fast-growing Silicon Valley technology company

• Mentorship from proven executives

• A unique professional opportunity different than any other in the home service industry.