Liaison Officer (6-Month Contract)
Job Description
Our client is seeking a compassionate and detail-oriented individual to support victim engagement and case coordination initiatives related to scam prevention and intervention efforts.
The successful candidate will work closely with internal stakeholders to engage affected individuals, provide guidance and support, and ensure proper documentation and follow-up throughout the case management process.
Key Responsibilities
Engage and communicate with individuals affected by scam-related incidents
Provide clear explanations and guidance on intervention processes and procedures
Build trust and rapport through regular engagement and follow-ups
Offer anti-scam advisories and guidance on safeguarding personal and financial information
Support individuals in rebuilding confidence and recognising future scam attempts
Coordinate referrals to relevant support services and community agencies where necessary
Maintain accurate case records, documentation, and progress updates
Prepare reports and updates for internal stakeholders
Coordinate and liaise with multiple stakeholders to support case management efforts
Monitor case developments and escalate concerns appropriately when required
Participate in engagement activities and support initiatives as assigned
Requirements
Minimum tertiary education
Prior experience in Counselling, Social Work, Psychology, Community Engagement, Case Management, Customer Support, or related fields will be advantageous
Strong communication and interpersonal skills
Good writing and documentation abilities
Proficient in Microsoft Office applications
Strong attention to detail and active listening skills
Able to manage emotionally challenging situations with professionalism and empathy
Comfortable working in a fast-paced and stakeholder-driven environment
Willing to travel for engagements when required
Able to work beyond office hours occasionally based on operational needs
Additional Information
6-Month Contract
Monday to Friday office hours
Interested applicants are invited to submit their updated resume in MS Word format for consideration. Only shortlisted candidates will be notified.
We regret to inform that only shortlisted candidates will be notified.