IT Infrastructure Pre-Sales

The Sales Operations Support role provides administrative and operational support to the sales team to ensure efficient deal execution and revenue processing. This position plays a key role in quotation management, pricing coordination, and cross-functional communication to facilitate timely order closure.

Responsibilities

• Prepare, generate, and manage accurate sales quotations in accordance with company pricing policies and commercial guidelines.
• Coordinate with internal stakeholders to obtain pricing approvals, including special discounts, deal registrations, and exception requests.
• Liaise with finance, product, and management teams to ensure compliance with pricing structures and margin requirements.
• Support the sales team in contract documentation, order processing, and system updates.
• Track quotation status and follow up on pending approvals to ensure timely submission to customers.
• Maintain accurate records of pricing approvals, customer agreements, and sales documentation.
• Assist in sales reporting, pipeline tracking, and performance data consolidation.
• Provide support for sales programs, and partner engagement.

Requirements

• Diploma or Degree in IT, Computer Science, Engineering, or related field.
• 2–5 years of experience in IT Infrastructure Pre-Sales, Sales Support, or Sales Operations.
• Basic knowledge of IT infrastructure solutions such as servers, storage, cloud, network, and cybersecurity.
• Experience in quotation preparation, pricing coordination, and BOM management.
• Familiar with vendor portals and pricing tools (Dell, HPE, Cisco, VMware, Microsoft, etc.).
• Strong coordination and communication skills with sales, vendors, finance, and delivery teams.
• Proficient in Microsoft Excel, CRM, and sales/order management systems.
• Detail-oriented, organized, and able to manage multiple tasks under tight timelines.