Job ID: 2026A028

Company Overview

CONNEX is a boutique IT recruitment and resource management firm serving ICT, Banking & Finance, and High-Tech Manufacturing sectors. We specialize in placing hard-to-find IT talent and support candidates in achieving their career goals.

Job Summary

The Service Desk Operator will provide first-level technical support on a rotating 12-hour shift schedule, troubleshooting network and system issues to ensure continuous IT service availability.

Responsibilities

Provide first-level technical support by analyzing and resolving user access and connectivity issues to maintain network uptime
Log, classify, and escalate incidents after initial fault isolation to appropriate teams for timely resolution
Troubleshoot and resolve basic technical problems independently to minimize service disruption
Operate and maintain Cisco Switches and Routers with hands-on expertise to support network infrastructure
Apply knowledge of LAN/WAN technologies including VPN, Broadband, ISDN, ATM, and Frame-Relay to support network operations
Utilize understanding of Wintel and Email Systems to assist in resolving related technical issues
Adhere to a two rotating-shift schedule of 12 hours each, including standby availability for emergency coverage

Preferred competencies and qualifications

ITE Certificate or Diploma in IT
1 to 3 years of internetworking experience
CCNA certification (preferred)

Other Information

Work schedule: Two rotating 12-hour shifts with a 2 days on/3 days off and 3 days on/2 days off pattern
Standby duty required for emergency activation
We regret that only shortlisted applicants will be notified
EALicense: 18C9079

Career Connex Private Limited

Service Desk Operator (Job ID: 2026A028)

Service Desk Operator (Job ID: 2026A028)