L2 Application Support Engineer

Key Requirements: • 3–5+ years of experience in Application Support, Production Support, Operations Support, or related roles • Experience supporting production systems in a high-availability environment • Strong troubleshooting and incident management experience • Experience performing root cause analysis (RCA) • Hands-on experience with Linux / Unix environments • Experience with monitoring and logging tools such as AWS CloudWatch, Grafana, ELK, etc. • Working knowledge of AWS services (e.g. ECS, Lambda, S3, RDS) • Basic database knowledge (MySQL / PostgreSQL) • Familiarity with REST APIs, system integrations and authentication concepts • Experience with ticketing and incident management tools such as Jira, PagerDuty, ServiceNow or similar • Good communication skills and ability to work with multiple technical teams Preferred: • Experience in Government, regulated industries, or large enterprise environments • Exposure to cloud-native or microservices-based systems • Basic scripting knowledge (Bash, Python, etc.)