Mgr, Field Service

Field Service Operations Lead installation, maintenance, and troubleshooting of SABRE / SABRE 3D systems at customer site Ensure maximum uptime and performance of installed tools Manage onsite service activities, including corrective and preventive maintenance Oversee technical issue escalation and resolution in coordination with engineering team Work closely with Sales, Product Group (PG), and Engineering teams Support new tool installation, evaluation, and acceptance process Drive issue resolution through internal alignment (Field, PG, R&D) Provide feedback to improve product performance and serviceability Performance & Metrics Management Provide regular reports to management and stakeholders Ensures adequate records and systems are maintained. Bachelor's degree in Engineering (Electrical, Mechanical, or related field) Minimum 8-12 years of semiconductor equipment field service experience Proven experience with SABRE / SABRE 3D tools (strongly preferred) Experience managing field service teams or leading projects Strong knowledge of semiconductor equipment maintenance and troubleshooting Hands-on experience with installation and service of advanced packaging tools Data-driven problem-solving capability Excellent communication and customer-facing skills Strong leadership and team management capability Ability to handle high-pressure customer environments Fluent in Korean, with working-level English