Senior Program Engineer (Operations)

 Requirements: Tertiary education qualifications - Relevant diploma or bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related fields.  At least 5 years of experience in IT Operations or IT Service Delivery with exposure to IT infrastructure (including network) and operations.  Experience in software development lifecycles will be an advantage.  Experience in IT service delivery management and maintaining SLA/OLAs.  Knowledge and/or practical experience in one or more of following areas are desirable: o Coding (such as C#, Java, JavaScript) for Mobile and Web Applications o DevOps/DevSecOps o Virtualisation and/or Cloud Computing (such as AWS, Azure) o Database and Storage o Middleware and Services o Cybersecurity (such as best practices, system hardening, threat and vulnerability management) o Windows/Linux server administration o Hardware, Infrastructure and Network o Software/Systems integration across one or more software/hardware components o Service delivery and management o Artificial Intelligence (AI)  Familiarity with project management methodology and lifecycle would be an advantage.  Good analytical skills in diagnosing technical issues and ability to offer advisories and support.  Good administrative and communication skills and positive working attitude.  Good communication and interpersonal skills, with the ability to effectively engage with users and stakeholders at all levels.  Relevant certifications (e.g. ITIL) are highly desirable.  Embrace continuous learning to deepen knowledge and skills, and willing to stay current with emerging and new technology.