Cisco UCM Support Engineer

Cisco UCM / AV / VOIP - Support Engineer ·       Administer and support Cisco UCM / Unified Communications Manager environments. ·       Administer and support Cisco Webex Cloud services. ·       Design, implement and support interoperability between: o   Cisco Video Conferencing o   Cisco UCM o   Webex Cloud o   Zoom, Teams ·       Support Cisco Room Series, Webex Room devices, codecs, collaboration endpoints and associated peripherals. ·       Provide L2/L3operational support for conference rooms and collaboration technologies. ·       Plan and execute VC technology refresh projects. ·       Provide technical support for Client Events and other high-profile corporate events. ·       Collaborate closely with the Global Design team to align with the latest room design standards and updates. ·       Coordinate with the Places team and AV vendors to ensure design accuracy and technical alignment.

Mandatory Skills: Cisco UCM / CUCM

• Cisco Video Conferencing

• Cisco Webex Room devices

• Cisco codecs/endpoints

• SIP

• H.323

• Video conferencing protocols

·                 Webex ·                 Zoom, Teams ·                 Incident / change management Network fundamentals– TCP/IP, DNS, DHCP, QoS, VLANs