Network Engineer (Cisco Switching and Routing)

Work Arrangement

• 24 x 7 standby support: Yes
• 12-hour shift work: No

Key Responsibilities

• Assist in resolving network-related hardware, software, and firmware incidents
• Maintain and update network records and technical documentation in a timely manner
• Maintain Standard Operating Procedures (SOPs) together with customers to ensure processes remain aligned and up to date
• Perform daily system health checks and monitoring activities, highlighting abnormalities when identified
• Ensure network equipment backup processes are functioning properly
• Gather business and application requirements for infrastructure planning, design, installation, testing, and implementation activities
• Support and align daily operations with ITSM/ITIL methodologies including Incident, Change, Problem, Release Management, and CMDB processes
• Monitor system performance and availability proactively, implementing corrective actions to improve service levels
• Respond promptly to incidents, perform root cause analysis, and provide temporary or permanent resolutions for escalated issues
• Provide timely updates and communication to relevant stakeholders regarding incidents and issue resolution
• Implement service continuity measures including backup/restore procedures and disaster recovery planning
• Create and maintain comprehensive documentation for implemented network infrastructure
• Assist in the preparation of technical proposals and solution presentations
• Lead and coordinate with a team of network engineers when required
• Support certification initiatives required for partnerships with key technology vendors

Required Skills & Qualifications

• Strong experience in Cisco Switching and Routing technologies
• Experience supporting enterprise network infrastructure environments
• Good understanding of ITSM/ITIL operational processes and methodologies
• Experience in network monitoring, troubleshooting, and root cause analysis
• Knowledge of backup, restore, and disaster recovery procedures for network environments
• Ability to maintain technical documentation and operational procedures
• Experience supporting infrastructure implementation and operational activities
• Ability to work independently and support standby operations when required
• Good communication and stakeholder management skills