Network Engineer (CCNA)

Key Responsibilities

• Gather business and application requirements for infrastructure planning, design, installation, testing, and implementation
• Ensure infrastructure solutions are implemented according to specifications and service level requirements
• Support daily operations aligned with ITSM/ITIL methodologies, including Incident, Change, Problem, Release Management, and CMDB processes
• Monitor system and network performance proactively and implement corrective actions to improve service availability
• Respond to incidents promptly, conduct root cause analysis, and provide temporary or permanent resolutions for escalated issues
• Provide timely updates and communication to relevant stakeholders regarding incidents and operational issues
• Implement backup, restore, and disaster recovery procedures to support business continuity
• Create and maintain comprehensive documentation for implemented network systems
• Assist in preparing technical proposals and solution presentations
• Lead and coordinate with a team of network engineers when required
• Support certification initiatives required for partnerships with key technology vendors

Required Skills & Qualifications

• Valid CCNA certification is mandatory
• Experience in network infrastructure planning, design, implementation, and support
• Good understanding of ITSM/ITIL methodologies and operational processes
• Experience in network monitoring, troubleshooting, and root cause analysis
• Knowledge of backup, restore, and disaster recovery procedures
• Ability to create and maintain technical and operational documentation
• Experience supporting technical proposals and presentations
• Ability to work independently and lead a team when required
• Strong communication and stakeholder management skills