Desktop Engineer
Job Description
Role: Desktop Engineer
Work Location:12 Kent Ridge Cres, Level 6 NUS Central Library, Singapore 119275
Operating Hours :
Mon-Fri: 08:30 AM to 6:00 PM; Sat: Need to rotate to cover alt Sat from 08:30 AM to 1:00 PM; time-off will be arranged for Sat
JD:
Provide desktop support troubleshooting to users reported Incidents and Service Request received for both walk-in counter users, and onsite roaming support
Perform troubleshooting for client platform related problems
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated
Provide timely status updates to relevant parties
Provide good customer experience/service
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded
Manage customer expectations and notify Team Lead in the event there is potential escalation
Diligently update and track the progress of resolution in the ticketing system
Qualifications:
- Min Diploma in IT related fields
- Min 1 year End user support experience, Desktop Engineer
- Knowledge in Windows OS, Macintosh, MS Outlook, mobile devices support